American Trench Reviews
American Trench Customer Reviews (13)
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Nor sent
My order was not sent and customer service won't return my calls or emails.
American Trench Customer’s Q&A
American Trench FAQs
How long has American Trench been in business?
American Trench was founded in 2008. It is a Philadelphia-based fashion brand with a mission to bring forward the exceptional manufacturing that exists in the United States. The brand was initially inspired by the trench coat, but as their exposure to the manufacturing supply chain expanded, so did their vision. All of the products at American Trench are manufactured in America, with raw materials factory assembled into finished goods. Some of their products are made in America of American materials, namely, yarn. Other products are made in America using imported materials, namely, fabric and yarn. All American Trench end-state manufacturing takes place within the United States.
About americantrench.com Prices and Cost?
The website americantrench.com offers a variety of products with a wide range of prices. Here are some examples: Thick Gauge Merino Pullover is priced at $330.00, Merino Turtleneck at $245.00, Heavy Flannel Overshirts at $285.00, Slow Weave Oxford at $249.00, Alpaca Sweater at $250.00, and Moleskin Chore Blazer at $255.00. They also offer items like the Mono Stripe in Cashmere for $65.00, Herringbone Shovel Cap for $50.00, and Natural-Dyed Retro Crew for $30.00. There are also items on sale, such as the Indigo-Dyed Cashmere Crew reduced from $95.00 to $85.00. Please note that these prices are subject to change and it's always best to check the website for the most current prices.
About americantrench.com Popular Products and Services?
American Trench is a Philadelphia-based fashion brand that offers a variety of products. Some of their popular items include the Thick Gauge Merino Pullover, Merino Turtleneck, Heavy Flannel Overshirts, Slow Weave Oxford, Alpaca Sweater, Moleskin Chore Blazer, and Moleskin Five Pocket Pant. They also offer a range of accessories such as the Mono Stripe in Cashmere, Herringbone Shovel Cap, and Cotton Twill Brand Cap. In addition, they have a selection of discounted items in their last call collection. All of their products are manufactured in America, with some made from American materials and others using imported materials. Their mission is to bring forward the exceptional manufacturing that exists in the United States.
How do I contact customer service at American Trench?
You can contact the customer service at American Trench by sending an email to info@americantrench.com. Alternatively, you can call them at +1 215 360 3493. Please note that they may not be able to quickly answer your inquiry if you leave a voice mail. Their office is open from Monday to Friday, 10a - 5p, Eastern Time. The office is located at 7 E. Lancaster Ave. Suite 220 Ardmore, PA 19003.
americantrench.com Return Policy?
At American Trench, they have a Return & Exchange Timeline where they accept returns or exchanges within 30 days of purchase for domestic orders in unwashed and unworn condition. However, socks with a ripped band are only allowed a refund of 50%. All items discounted over 25% are final sale and can be exchanged for another size (when available) or returned for store credit only. Return shipping is the responsibility of the customer. They use a service called Return Rabbit to generate a return or exchange label for you at your convenience. All returns will be charged a $5 processing fee.
As for their Shipping Details, they ship Monday - Friday, from 10 AM to 3 PM EST. Order processing takes at least 3 business days depending on order volume. Certain products are made-to-order and ship directly from their on-demand factory in New York. The knitting and shipping process often takes 14+ days. Orders shipping overseas will take longer to process than domestic orders. International orders are usually processed every other week. Please allow at least 7 – 14 business days before receiving a tracking number. Orders selecting standard shipping placed after December 15th are not guaranteed to arrive before December 25th. Orders placed after December 15th should upgrade their shipping service to have their order expedited - all other orders will be shipped standard USPS or UPS Ground.
What is the contact information for American Trench?
The contact information for American Trench is as follows: The address is 7 E. Lancaster Ave. Suite 220 Ardmore, PA 19003. The business voice number is +1 215 360 3493. For customer service inquiries, you can reach them at info@americantrench.com. Please note that due to the overwhelming number of spam and sales calls, they cannot guarantee your customer service inquiry will be answered quickly by leaving a voice mail. They suggest contacting them via email for a quicker response. Their customer service hours are Monday to Friday, 10 AM - 5 PM, Eastern Time.